Complaints & Grievances

Snyder ISD encourages students, parents, and staff members to discuss their concerns with the appropriate teacher, or campus administrator who has the authority to address the issue. Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level. We encourage you to first consult campus handbooks as a reference.

Families

  1. Contact the Staff Member: The most direct route to resolving a concern is to confer directly with the person involved (teacher, coach, etc.). Most concerns are resolved at this level.

  2. Contact the Campus Administrator: If no resolution was reached with the staff member, contact the school's Assistant Principal. If a resolution still cannot be reached, it will be referred to the Principal.
    3. Formal Grievance Process

    1. If no resolution is reached at the campus level, the complainant may elect to complete the Level One Student / Parent Complaint Form. The form is available at the campus administration office.

    2. If a resolution is not reached, the complainant may elect to complete a Level Two Student / Parent Complaint Form. The form is available at the campus administration office.

    3. If a resolution is not reached, the complainant may elect to complete a Level Three Student / Parent Complaint Form. The form is available at the campus administration office. Upon receipt, the superintendent shall inform the complainant of the date/time of the next regularly scheduled Board Meeting (with instructions and procedures).

Staff

In an effort to hear and resolve employee concerns or complaints in a timely manner and at the lowest administrative level possible, the board has adopted an orderly grievance process. Employees are encouraged to discuss their concerns or complaints with their supervisors or an appropriate administrator at any time.

The formal process provides all employees with an opportunity to be heard up to the highest level of management if they are dissatisfied with an administrative response. Once all administrative procedures are exhausted, employees can bring concerns or complaints to the board of trustees. For ease of reference, the district’s policy concerning the process of bringing concerns and complaints is reprinted as follows:

https://pol.tasb.org/policy/code/1064?filter=DGBA